285 Cabot Street
Beverly, MA 01915
Phone (978) 921-2233 (café)
Fax (978) 921-1337
To book Private Events: email@example.com
To book Musical Acts: firstname.lastname@example.org
All other inquiries: email@example.com
October, 30, 2015
To our valued customers,
Recently, we were alerted that on October 11th an anomaly occurred with our credit card processing. Even though our wait staff had authorized our customer’s credit cards correctly on that date, their credit cards were never actually charged. After reviewing our POS system, we found that this was correct and on October 30th ,our POS tech support remotely processed all of the credit cards in question.
It would have been our preference to contact each customer who was affected by this BEFORE the problem was rectified, but today’s tight security laws prohibit us from having access to the names, addresses, & phone numbers of the credit card holders. We essentially have had to wait for you to contact us, which again is not the way that we would have preferred to handle this. It is important to make the point that you are not being double charged; your card was AUTHORIZED on October 11th, but is being CHARGED for the very first time on October 30th.
If you would like a copy of your original guest check from October 11th, we can mail it to you or you are welcome to come by Chianti in person if you wish. We apologize for any inconvenience that this may have caused you.
If you have any questions or concerns at all, please feel free to leave a message on a special help line that we have set up for our October 11th credit card customers. That number is 978-921-1818. You can also email us at firstname.lastname@example.org regarding this subject.
Again, we are sorry for this confusion, and sincerely appreciate your patronage.
Chianti is a ten minute walk from both Beverly Depot Train Station, and Dane Street Beach.
Click here for Directions
Open every night of the week
Monday - Saturday 5:30PM – 1AM
Sunday 5:30PM – 11PM